Specialist recruitment expertise

Candidate Charter

We aim to build mutually beneficial working relationships, providing all candidates with the best experience and professional service.

Candidate Charter

The Fusion People Candidate Charter set out the following commitments:

Search & Placement:

  • Recruitment staff will actively look for work on your behalf whether it is your first placement or/and when your placement comes to an end; introducing you to the right position
  • Before we submit your details to any client your permission will be sought and the role discussed
  • We will not misrepresent you
  • Prompt payment will be made as outlined in our timesheet procedure

Communication:

  • Updates on progress of applications will be given on a regular basis, including feedback wherever available and constructive advice offered where appropriate
  • Phone calls, messages and emails will be responded to within 1-2 working days wherever feasible
  • Payroll queries will be addressed in a timely manner

Confidentiality:

  • Your details will be kept securely and confidentially at all times in accordance with the Data Protection Act 1998

Compliance:

  • All legislation will be adhered to, from Home Office Regulations with identification and residency status verification to HMRC Regulations
  • Strict Quality Assurance process will be observed and qualifications, memberships and references will be verified
  • We will follow The Conduct of Employment Agencies and Employment Businesses Regulations as well as the Association of Professional Staffing Companies Code of Conduct setting out best practices

Diversity:

  • Fusion People is committed to be an equal opportunities employer, valuing the diversity of our employees, workers and applicants and ensuring that its services are barrier-free and as inclusive as possible to everyone.
  • We are committed to following the UN Guiding Principles and preventing all forms of Modern Slavery

In return, we expect the following commitments from you:

  • The information you give us will be true and factual at all times
  • You will attend interviews or placements on time, letting us know promptly if you are delayed or become unavailable
  • You will provide open and honest feedback on both our service and any experience with a Client
  • You will raise and discuss any issues with the service received with your consultant in the first instance. If necessary our escalation process will be implemented.