Gateline Assistants generally assistant the gates at train stations, checking rail tickets and dealing with any passenger queries. Their main duty is to ensure the safety of all passengers and that they get to their destination without any issues.
Gateline Assistants have the responsibility of advising passengers of any disruptions and have good knowledge of penalty fare rules, railway bylaws and National rail conditions & with revenue protection standards and policy, ensuring compliance with revenue protection handbook.
Gateline Assistants have to have strong customer service skills, be a naturally calm individual who will proactively seek to help passengers through clear communication.
It’s preferred if candidates have either previous experience in a similar role or in a customer focused role.
How much does a Gateline Assistant get paid? (more info)
On average, Gateline Assistants wage doesn’t vary too much between locations. London and the South East are unsurprisingly the areas that pay the best (due to the cost of living). Outside of the London and the South East, the wages are similar.
In terms of career progression, the next step up would be to become a general supervisor or management position, managing the other Gateline Assistants and dealing with all queries. Gateline Assistants can also look at becoming Train Conductors, giving more responsibility to keep train passengers safe.
Where can I find a Gateline Assistant job?
A majority of larger train stations across the UK require Gateline Assistants so regardless of where you are, the job shouldn’t be too far away.
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