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Collection Advisor

Key information
Posted: 08/11/2018
Reference: 762066
Job Type: Contract
Location: Farnborough, Hampshire, England (map)
Salary: £12 - £12
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Job description

Collection Advisor

Contract – 6 months+

Farnborough

£12.00 an hour PAYE

Contact Helen Phillips

 

 

6 month temp starting January 2019 – likelihood that assignments will go on longer than this

Hourly rate: £12.10

Shifts patterns: - 8.30am – 4.45pm and 9.45am – 6.00pm

Will need to work every 3 – 4 Saturdays on rotation basis: 9am – 12.30 (paid overtime)

 

Duties will include but are not limited to:

  • You will be contacting customers in different stages of the process trying to get full payment or checking personal circumstances.
  • Working as a Collections Advisor this will involve optimisings customer contact through understanding customers’ circumstances and collecting outstanding arrears.
  • Speaking to customers over the phone, you’ll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
  • Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.

 

Experience required:

  • Will be subject to credit check – must have clean credit file
  • Must have excellent business English and C grade Maths and English
  • Must have previous telephone experience and customer service experience
  • Financial services or automotive experience desirable as would previous collections or debt management experience
  • Previous telephone experience
  • Good level of customer service
  • Collections would be ideal
  • High level of inbound and outbound calls

 

Full training provided

 

Apply now!

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Helen Phillips

Lead Recruitment Consultant

Recruitment Consultant specialisng in the MOD & Defence Sector - Covering the UK – Providing Permanent, Contract & Temporary Staff to all Maintenance, FM & Construction companies working within the MoD.

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