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Senior Customer Service Advisor

Key information
Posted: 04/01/2019
Reference: 762720
Job Type: Contract
Location: Cambridge, Cambridgeshire, England (map)
Salary: £15 - £15
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Job description

Job title: Senior Customer Service Advisor
Job Reference: 762720
Contact Name: Ben Williams 
Job Type: Contract
Location: Cambridge

About the role

As a Senior Customer Service Advisor you will need to provide a high quality advice, information and transactional service to customers covering a wide range of services provided through telephone, electronic and face-to-face channels.  

To assist the team leader in guiding, coaching, mentoring and training team members.  To handle more specialist enquiries as designated.

As a Senior Customer Service Advisor you will…

- Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
- Have knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
- Record accurate and timely statistical information
- Assist in training/mentoring of new staff giving advice and guidance as required 


You will need experience in the following:

In-depth specialist knowledge in Council Tax, Housing Benefit and Council Tax Reduction
Working knowledge of Northgate SX3 computer systems

What’s on offer?

- £15 ph PAYE
- 5 month contract

If you are interested and would like to find our more please click to apply or contact Ben Williams on 0117 917 4560

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