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Service Helpdesk Advisor

Key information
Posted: 15/01/2019
Reference: 762892
Job Type: Contract
Location: Bootle, Merseyside, England (map)
Salary: £9 - £10.5
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Job description

My client based in Bootle is looking for a Technical/Service Helpdesk Advisor role in Bootle.   This is a temp to perm role.  Full training will be given.  An immediate start is available.

Role
· Service Help Desk adviser to support internal Colleagues and Engineers out in the field.  
· Use in-house system and technical hand held tablets in order to be able to deal confidently with the calls from Engineers/Technicians.
·IT knowledge will be useful - to use bespoke systems and therefore adaptability is required to learn about the company’s products in order to offer the best advice.  
· Ideally looking for a candidate with a Service help desk background or who have a technical interest.  
·Ability to work as part of a team and on your own initiative.
· This is a fantastic opportunity for candidates who enjoy working with systems and would feel happy to resolve problems.  
· Excellent communication skills are essential. 

Duties:
·     Providing technical support to field engineers
·     Solving technical issues and guiding the engineer through the process
·     Answering general queries
·     Data Entry


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