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Call 01489 865200

Call 01489 865200

Senior Customer Service Advisor

Key information
Posted: 16/01/2019
Reference: 762896
Job Type: Contract
Location: Cambridgeshire, England (map)
Salary: £15 - £18.25
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Job description

Senior Customer Service Advisor

A new opportunity has become available to effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels.  Assist the team leader in guiding, coaching, mentoring and training team members.  To handle more specialist enquiries as designated.

Main duties:

  • Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
  • To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
  • Record accurate and timely statistical information
  • Actively recognises the need for customer confidentiality
  • Liaise with all other Council sections and departments to ensure handover of actions as necessary.

Essential criteria:

  • Able to provide evidence of experience in a high volume customer facing role
  • Able to provide evidence having worked in a role using ICT regularly and frequently to input data or retrieve information.
  • In-depth specialist knowledge in Council Tax, Housing Benefit and Council Tax Reduction.

Please apply as soon as possible or call Olivia on 0117 917 4560

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Olivia Jarrett

Recruitment Consultant

I am a resourcer focusing on Local Authority roles within the South West.
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