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ICT Support Officer

Key information
Posted: 22/02/2019
Reference: 763466
Job Type: Contract
Location: Stafford, Staffordshire, England (map)
Salary: £10.27 - £10.27
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Job description

Support Officer

PAYE: £10.27

Short term contract

37 hours


Knowledge and Experience

  • Experience of working in a support environment
  • Good ICT Technical Knowledge

Awareness of ICT technical infrastructure




  • To provide effective 1st and 2nd line Support to the SCC user community as and when required.


  • Be a member of and positive contributor to the Client Services Support team.


  • Ensure that service levels are achieved and plans are generated to ensure continuous improvements.


  • Communicate regularly with the Service Delivery team and customers on key changes affecting operational service delivery.


  • Work within a program and culture of continuous improvement in order to improve quality and effectiveness.


  • Assist in the establishment of appropriate channels of communication with other ICT teams in order to contribute where appropriate to assisting in achieving their goals.


  • Ensure that procedures in the areas of Problem, Incident, Change, Configuration and Release management are followed.


  • To support the Team Leader and Senior IT Support Officer to deliver the service within identified budgetary resources.


  • Contribute to the development of objectives and action plans helping to deliver the ICT Strategy.


  • Ensure the CIO and senior managers are kept informed of any extensive breaks in service.


  • Keep abreast of developing improvements regarding desktop hardware, operating systems and user applications, best practices and industry standards through networking, conferences etc.


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