Customer Care Officer
My client are looking for an experienced customer service advisor/Call Handler who will be dealing with customers who wish to apply or renew their garden waste subscription in the Corporate Contact Centre (telephone) and/or in our One Stop Shop (face to face). You will obtain and record information sufficient for service requests to be processed using script based forms. This will include:
• Processing customers subscriptions to the garden waste service
• Booking garden waste sack collections
• Processing change in circumstances, which will include house moves
• To resolve enquiries either by telephone or face to face, update computer records as appropriate and to provide advice on all aspects of the waste and recycling service area
• The ability to use tact and diplomacy to resolve enquiries. This involves the ability to communicate effectively and express complex and technical concepts and procedures in ways that are understandable.
• To liaise with other Council Departments and other external organisations as appropriate, in order to resolve enquiries.
• £9.30 per hour
• Temporary contract
Please apply as soon as possible or call Olivia on 0117 917 4560