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Helpdesk Operator – BMS

Key information
Posted: 21/03/2019
Reference: 763872
Job Type: Permanent
Location: Feltham, Middlesex, England (map)
Salary: £19000 - £19000
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Job description

Helpdesk Operator – BMS


£19,000 + shift allowance

Feltham, Hounslow

Contact Helen Phillips


We are currently looking for a BMS Helpdesk Operative to provide helpdesk support to this prestigious contract. Answering calls promptly and professionally.


SHIFT – this role works on a 24 hour function, 7 days a week. Shifts are 4 days on and then 4 days off, working 12 hour shifts 7-7 (days and nights)


Duties will include but are not limited to:

  • Working on the above shift patter
  • Monitor the building BMS Trend system and take appropriate action to any alarms
  • Carryout daily site checks and action any findings
  • Carryout first line investigations of faults
  • Assist the onsite delivery manager with arranging contractors attendance, answering call and closing out work orders on the system.
  • Where required, maintain the office filing system in accordance with company policy, both electronic and hard copy files
  • Provide administrative support for the effective, compliant and timely delivery of departmental duties in accordance with Government Regulatory and Statutory undertakings, complying with all Health & Safety and Environmental standards and policies.
  • Answer all incoming telephone calls promptly and professionally.
  • All other duties as reasonably required


You must have significant experience working within this role or similar (Helpdesk, Customer Service, Call Agent etc.) ideally within a Property Maintenance, Construction, Facilities Manager, Engineering etc. or similar environment. Experience working within a fast paced busy environment.


Experience of working to KPIS.

Fully IT literate with excellent communication skills.


It would be an advantage to have experience working with a BMS (Building Management System) system.


ONLY Apply if you are happy with the above shift pattern!

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Helen Phillips

Lead Recruitment Consultant

Recruitment Consultant specialisng in the MOD & Defence Sector within the UK. I have the ability to provide recruitment solutions for Permanent, Contract and Temporary staff to all Maintenance, FM & Construction companies working within this core industry sector.

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