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ICT Senior Communications Engineer

Key information
Posted: 25/03/2019
Reference: 763917
Job Type: Contract
Location: Yate, South Gloucestershire, England (map)
Salary: £27 - £40
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Job description

ICT Senior Communications Engineer

 

The Senior Communications Engineer is responsible for the Cisco Call Manager Telephony Contact Centre, PSTN and ISDN connectivity and the migration of legacy telephony to the councils Skype for Business solution. This also includes some underlying networking services such as DHCP and DNS. Under the direction of the Data Centre Services workstream Manager, this role manages multiple work types such as design/documentation, project planning and implementation, proactive monitoring and 2nd line support to ensure services are in line with and surpassing Service Level Agreements.

 

Main duties

 

Acting as technical lead for implementation projects or major software upgrades, including liaising with business users and other areas of ICT, contributing to production of design documents and implementation plans.

 

Incident and problem management, trouble-shoot complex technical issues for individual systems within their domain and when necessary, apply expertise to solving problems and delivering solutions. They may also act as the Major Incident Manager.

Important and specific skills for this position:

 

(1) Demonstrable experience of a migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution..

 

(2) In-depth knowledge of Cisco Call Manager, UCCX Contact Centre and voicemail integration with Exchange

 

(3)  In-depth knowledge of Skype for Business and the configuration of the associated required server roles

Call David Trogu for more information on 0117 917 4560 or email your CV to david.trogu@fusionpeople.com

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David Trogu

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When it comes to making the most of business opportunities a proactive and delivery-focused partner makes all the difference. I make it my business to deliver top quality service with the skills to help you reach your professional goals.

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