ICT Senior Communications Engineer
The Senior Communications Engineer is responsible for the Cisco Call Manager Telephony Contact Centre, PSTN and ISDN connectivity and the migration of legacy telephony to the councils Skype for Business solution. This also includes some underlying networking services such as DHCP and DNS. Under the direction of the Data Centre Services workstream Manager, this role manages multiple work types such as design/documentation, project planning and implementation, proactive monitoring and 2nd line support to ensure services are in line with and surpassing Service Level Agreements.
Acting as technical lead for implementation projects or major software upgrades, including liaising with business users and other areas of ICT, contributing to production of design documents and implementation plans.
Incident and problem management, trouble-shoot complex technical issues for individual systems within their domain and when necessary, apply expertise to solving problems and delivering solutions. They may also act as the Major Incident Manager.
Important and specific skills for this position:
(1) Demonstrable experience of a migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution..
(2) In-depth knowledge of Cisco Call Manager, UCCX Contact Centre and voicemail integration with Exchange
(3) In-depth knowledge of Skype for Business and the configuration of the associated required server roles
Call David Trogu for more information on 0117 917 4560 or email your CV to firstname.lastname@example.org