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Adoption Specialist (IT)

Key information
Posted: 08/04/2019
Reference: 764100
Job Type: Contract
Location: Yate, Avon, England (map)
Salary: £27.69 - £27.69
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Job description

Adoption Specialist (IT)

 

A new opportunity has become available to work within the ICT service’s Design and Transition team, the role provides user adoption skills and experience, supporting the ongoing programme of business-driven technology change and solution development.

Main duties

 

  • Be responsible for creating and maintaining user guidance material including documents, knowledge base articles, FAQs and system help content.

 

  • Provide a primary point of contact when new solutions go-live through activities such as floor-walking as an aid to smooth user adoption.

 

  • Work with the ICT Service Desk and internal customer stakeholder groups to understand user knowledge gaps.

 

Technology testing

 

  • Gain familiarity of new solutions and releases through involvement in testing as an aid to producing accurate user guidance material.

 

  • Provide additional support when necessary to the ICT’s System Testing function through activities such as contributing to the development of test scripts and running through system tests

 

Essential [AJ1] Criteria:

  • Relevant practical experience of delivering a user adoption function for an ICT service in a complex operating environment.

 

  • Be a great communicator and enthusiastic about technology.  It is critical that you can confidently communicate technical concepts in a non-technical style, both in writing and face-to-face. 

 

Details

 

  • £27.69 per hour Umbrella
  • Yate
  • 12 month contract

 

Please apply as soon as possible or call Olivia on 0117 917 4560

 [AJ1]Driving licence.

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Olivia Jarrett

Recruitment Consultant

I am a resourcer focusing on Local Authority roles within the South West.
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