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Technical/Service Helpdesk Advisor

Key information
Posted: 24/04/2019
Reference: 764343
Job Type: Contract
Location: Bootle, Merseyside, England (map)
Salary: £10.65 - £11
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Job description
My client is looking for a Technical/Service Helpdesk Advisor role in Bootle. This is a temp to perm role. Full training will be given. An immediate start is available. 

Role 
· Service Help Desk adviser to support internal Colleagues and Engineers out in the field. 
· Use in-house system and technical hand held tablets in order to be able to deal confidently with the calls from Engineers/Technicians. 
·IT knowledge will be useful - to use bespoke systems and therefore adaptability is required to learn about the company’s products in order to offer the best advice. 
· Ideally looking for a candidate with a Service help desk background or who have a technical interest. 
Ability to work as part of a team and on your own initiative. 
· This is a fantastic opportunity for candidates who enjoy working with systems and would feel happy to resolve problems. 
· Excellent communication skills are essential. 

Duties: 
· Providing technical support to field engineers 
· Solving technical issues and guiding the engineer through the process 
· Answering general queries
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