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Customer Service Assistant

Key information
Posted: 10/05/2019
Reference: 764524
Job Type: Contract
Location: Leeds, West Yorkshire, England (map)
Salary: £8.22 - £8.22
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Job description
My client is looking to employ a Customer Service Assistant in the Leeds area to assist with customer enquiries.  The successful candidate will be the point of contact at the Customer Information Point and provide mobility assistant (helping customers that require assistance getting on and off the trains).
What you will do:
Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC’s and customers travelling throughout the station.
Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
Respond to and record emergencies and incidents involving the general public and industry partners, as required.
Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
Actively assist and provide information to customers travelling throughout the station.
Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station. 
Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
Fulfil allocated duties as prescribed within Emergency Plans.

Your experience will include:
Command of English language, both written and oral
Experience of working in a customer facing environment
Confidence to deal with different types of situations assertively
Experience of working effectively as part of a team
This role involves a substantial amount of manual handling.

Educated to GCSE or equivalent in English and maths
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Tony Duggan

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7 years professional recruitment experience, specialising in Rail and London Underground Projects. Lead Consultant in the Rail section with a reputation for filling hard to fill jobs with hard to find staff. 

Recruiting for a Variety of disciplines including Project Management, Project Engineering, Mechanical / Electrical/ Civil Design, Electrification & Plant, Signalling, CAD (Microstation), Systems Engineering, Telecommunications, Commercial / Cost Management and SCADA.

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