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Customer Contact Team Member

Key information
Posted: 10/06/2019
Reference: 764928
Job Type: Contract
Location: Tavistock, Devon, England (map)
Salary: £12.76 - £12.76
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Job description

Customer Contact Team Member 

Pay rate : £12.76

Mon - Fri 

9-5 

Main purpose
· Part of a highly effective and professional multi skilled customer service team
· Proactively manage and resolve customer issues through a range of channels
· Support and encourage customer empowerment and self-serve
· Level 8 - good, but developing knowledge of council wide services, adherence to readily understood rules and procedures

  • Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care

  • Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols

  • Carry out a range of other related duties e.g. making service bookings, taking and processing payments 

  • Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi departmental project teams 

 

if you require more information please call and ask for Courtleigh on 0117 917 4560

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Courtleigh Muchenje