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Railway Customer Host-Ipswich

Key information
Posted: 02/07/2019
Reference: 765228
Job Type: Permanent
Location: Ipswich , Suffolk, England (map)
Salary: £16106 - £16106
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Job description

The Role


Customer hosts are "Greater Anglia"brand ambassadors and offer customers a warm welcome to London. This job is about as far as you can get from a desk job and offers a real variety and great job satisfaction, not to mention excellent career development opportunities within the business.


The role's key responsibilities are:


- To provide consistent high levels of customer service to ensure customer satisfaction
- To maintain a safe and secure environment for customers and colleagues
- Assisting customers with queries and questions about their journey or flight
- Helping to ensure trains run on time


Essential Requirements


- Excellent communication skills 
- A passion for delivering excellent customer service 
- Confidence to engage and interact with customers
- Commitment to quality, performance and productivity
- Enthusiastic and flexible approach to duties 
- Team player
- Positive attitude 
- Good interpersonal qualities
- Capable of moderate physical activity
- Medically fit, which will be tested
- Reliable
- Self-motivated and proactive


Shift times


- Each shift is usually between 8 hours 20 minutes and 9 hours 20 minutes with early shifts starting at 04:40 and late shifts starting at 15:00. There are various start times in-between.


Benefits

- Excellent progression opportunities at Greater Angli
- Competitive salary of £16.106 PA
- Free travel on Greater Anglia Rail
- Discount of 75% on National rail fares (with ATOC)  

If you think you have what it takes then please forward an up to date CV and cover sheet to ben.isaacs@fusionpeople.com

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Ben Isaacs

Senior Recruitment Consultant

My area of expertise is within the Rail engineering sector providing Land Surveyors, Setting Out Engineers and Project Engineers to government organisations as well as large contractors in the UK. I was also brought into the Rolling Stock Sector 18 months ago due to the influx of work and I am currently account manager for a large blue chip client.

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