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Housing Officer

Key information
Posted: 09/08/2019
Reference: 765868
Job Type: Contract
Location: Nuneaton , Cornwall, England (map)
Salary: £14.79 - £14.79
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Job description

Housing Officer

Pay rate: £14.79

Location: Nuneaton

Short to long term contract

Mon-Fri (0900-1700)

My client are currently recruiting for a role working as a housing officer based in Nuneaton. The ideal candidate will need to provide a pro-active and customer focused housing management service; predominantly within a geographical area, To ensure the delivery of an accessible housing service to customers that fulfils its legal and contractual obligations on its estates. By being a technology equipped mobile worker, the post holder is expected to identify and resolve customer issues by a regular and visible presence on estates; ensure estates are safe and well maintained; and provide advice, information and reports to assist colleagues within the Housing & communities Directorate on any housing matter.

Main duties.

  • To provide an effective and efficient housing management service incorporating all matters of tenancy management, lettings and enforcement
  • Undertake a range of tenancy management duties including: Sign up’s, property inspections for tenants giving notice or completing a transfer or mutual exchange, carrying out post tenancy visits to new and transferring tenants, accompanied viewings, investigations for tenancy amendments, managing the conversion of Introductory tenancies to Secure tenancies.
  • Carry out investigations for abandoned properties and to liaise with other teams within the Council for evidence purposes
  • Deliver a comprehensive anti-social behaviour service to customers and Leaseholders and other stakeholders, building effective partnerships with other bodies and agencies

Knowledge, Experience and skills

  • Recent and relevant experience of housing management duties including allocations.
  • Experience of dealing with customers in one to one situations.
  • Must have experience of accepting responsibility for decisions taken, and to work on own initiative within guidelines.
  • Be able to demonstrate an ability to understand, interpret and make decisions in matters of Housing Policy.
  • Have an understanding of the issues of housing, estate management, health and safety and how these impact on the wellbeing of customers and the responsibilities of landlords
  • Knowledge of issues affecting tenancy and leasehold management, rights and responsibilities and the enforcement of tenancy and leasehold conditions.
  • Be able to operate a computerised Housing Management system. 


If you would like more information please call Courtleigh on 0117 917 4560.

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Courtleigh Muchenje