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Helpdesk Customer Advisor

Key information
Posted: 28/08/2019
Reference: 766139
Job Type: Contract
Location: Manchester Square One, Greater Manchester, England (map)
Salary: £89 - £89
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Job description
My client is looking for an experienced Helpdesk Customer Advisor to joining their busy team in Manchester for an initial period of 3 months with a view to extending.   As the Helpdesk Customer Advisor you will be responsible for providing a right first time customer service to a range of internal and external customers in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations.

What you will do:

Responsible for operating high volume query management system answering queries in relation to payroll, recruitment, payables and personal protective equipment.
Keep customers informed of the progress of queries / expected delivery updates, engaging with internal shared service teams and working to service level agreements.
Ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers delivering a right first time levels of service.   
As the voice of the shared services you’ll always provide an engaging, positive, vibrant and extraordinary customer experience representing the shared service brand. 
Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
Support the client better day every day initiative by highlighting areas of potential improvement at the daily / weekly focus groups.      
Play your part in adopting an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Work with others to support a culture of operational responsibility where individuals take personal ownership for delivery

Your experience will include:
Essential 
Call centre experience (inbound calls)
Exceptional listening skills 
Professional telephone manner 
Able to demonstrable excellent customer service skills 
Experience of managing difficult conversations to a positive outcome  
Able to demonstrate the ability to influence stakeholders positively
Excellent communication skills

Desirable

Occupational knowledge of shared services 
Educated to degree level or equivalent
ORACLE eBusiness Suite experience
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Tony Duggan

Associate Director

7 years professional recruitment experience, specialising in Rail and London Underground Projects. Lead Consultant in the Rail section with a reputation for filling hard to fill jobs with hard to find staff. 

Recruiting for a Variety of disciplines including Project Management, Project Engineering, Mechanical / Electrical/ Civil Design, Electrification & Plant, Signalling, CAD (Microstation), Systems Engineering, Telecommunications, Commercial / Cost Management and SCADA.

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