I’m really happy to say that during all this time working in the rail sector, I feel that both genders have the same career progression opportunities.
Ben Isaacs, one of our senior consultants and expert in Rail recruitment speaks to Karla Delczeg, who tells us all about her experience working in the male-dominated industry.
So Karla, as a loyal, trustworthy and one of my best-performing contractors, please tell me about yourself and what brought you into the Rail industry?
Thank you for the opportunity to express my thoughts regarding working in the Rail industry. I joined Fusion People three years ago, when one of my best friends who was already working for the company, recommended me to apply for a gate line position. It was one of the best decisions I took since it gave me the chance to learn more about the industry, meet and work with professionals who I learned from, personally and professionally. At the same time, due to being a flexible job, allows me to continue my postgraduate studies in Business psychology.
What are your day-to-day duties with Fusion People on the Railways?
My main duties are ensuring customers` safety, dealing efficiently with customers` enquiries, operate the ticket barriers and inspecting tickets manually.
What do you enjoy most about working for Fusion and in the sector?
I do enjoy customer service, as I consider myself a people person. I also like the fact that I’m working in diverse locations, each station is different, and I like the variety of people with different backgrounds we get to deal with. It helped me to have a better understanding of human behaviour, to be more patient and improve my communication skills.
Do you believe the industry has a clear career structure that doesn’t discriminate according to gender?
In my opinion, there is no gender discrimination in the rail industry. During the three years [that] I`ve been working for the company, I heard stories [relating] to the professional experiences of men and women who talked about similar opportunities in training and access to higher positions available.
As a female do you feel there are the same opportunities as men in the rail sector?
I do. When I joined the company, I had the misconception that there is a clear difference between opportunities offered to men and women but I’m really happy to say that during all this time working in the rail sector, I feel that both genders have the same career progression opportunities.
Have you seen any obvious changes when it comes to equal opportunities for all?
I wouldn’t say that there were obvious changes during the last three years I’ve been part of this industry. It would have been frustrating and unfair to notice that there were unequal opportunities for men and women.
Is there anything that stands out where you would like to see a change in regards to this subject?
It`s important that the staff feel inclusive, part of the team and they all have the same opportunities to grow professionally, I think that’s a win for everyone. Also, motivating the staff and looking after their well-being, that’s something I would focus on.
Where do you see the industry post-Covid?
I would like to think that we all learned a few lessons during Covid quarantines, on a personal and professional level. Safety comes first, and as key workers, we have to make sure all the staff and also customers are following the guidelines and rules established, to protect the vulnerable population.
Do you believe Fusion People are well placed to be a big part of those changes considering their footprint in the market?
Indeed. My personal experience showed me that the company provides amazing opportunities to the staff, consistent training, and constructive feedback on challenging situations. I always felt like part of the team, and I would recommend this experience to any individual who is looking forward to joining the company or the rail industry.
What drives you to be a part of this?
My drives are a passion for continuous development as a professional in this industry and the commitment to provide the best service and experience to the customers.
What is something [people in your industry/niche] owners must deal with that you want to fix?
I would say empathy and patience, but those interpersonal skills/traits are something that each one of us can strengthen, to reinforce the bond and understanding between owners and other staff members.
Finally, what’s your favourite quote?
I recently read a book called Man`s search for meaning by Victor E. Frankle, a very inspiring book in my opinion. On there I read one of my favourite quotes by Friedrich Nietzsche: “He who has a why to live can bear almost any how.”
If you want to begin or develop your current career in Rail, speak to one of our consultants today: https://fusionpeople.com/contact-us